Frequently asked questions
Product Questions
Is moissanite a "fake diamond"? Will it fade or turn yellow over time?
No! Moissanite is alab-created gemstonewith its own unique properties (e.g., higher fire brilliance than diamonds). Our moissanite isIGI-certifiedand will never fade or yellow, even after decades.
How can I verify that I'm buying real moissanite?
Every piece from Clara Moissan includes anGRA certification cardwith a unique code. You can verify authenticity online via GRA’s official website.
Is moissanite suitable for daily wear? Will it scratch easily?
Moissanite’s hardness is9.25 on the Mohs scale(diamond is 10), making it highly resistant to scratches. Paired with our 925 silver setting, it’s perfect for daily use.
Why is moissanite so much cheaper than natural diamonds?
Moissanite’s affordability comes fromethical lab creation, avoiding mining costs and environmental harm. You save 90% without sacrificing beauty!
Can I resize my ring if it doesn’t fit?
Yes! We offerfree resizing within 30 daysof purchase. Contact us atclaramoissan@gmail.comto arrange.
Will I pay customs duties for international shipping?
All EU orders areduty-free(shipped from Spain). Non-EU customers may incur local taxes, which we cannot control.
Shipping & Return Questions
Where are your products made & shipped from?
Our branded products are manufactured in the Spain & China.
Depending on your location we ship our products from one of two international warehouses, we have a warehouse in China and Spain.
What are your shipping and delivery times?
Lead Time For Silver Products
Some items take 4-6 days for delivery and some items are 7-10 days for delivery. The delivery times are available to view on each product listing. Please check the listing if you are unsure
Lead Time For Moissanite And Gemstone Products
Delivery times are currently 2 weeks from when the order is placed. These items are made to order.
Do you offer returns and refunds?
In short, we do offer refunds & returns but only for unopened packages or products that were defective upon arrival. Due to sanitary concerns & health/safety if the product has been used, we can't accept a return or a refund.
I have a question that wasn't on here, can you help?
Absolutely, please send an email to our support team at claramoissan@gmail.com